Our customers are important to us and we take great pride in offering excellent customer service. Please use the resources outlined below to reach us and we will be sure to respond in a timely manner.
Have questions or need help with your order?

There’s a good chance that our Frequently Asked Questions, Product Care & Spa and/or Shipping & Returns information pages will have the answer you’re looking for!

Get in touch. Anytime


To receive a response from a customer service specialist, please use the form below, ensuring that you include your order number in the comments section along with your message.

Customer service emails will be answered Monday to Friday, 9am to 5pm (EST).

Mailing Address

For general correspondence, returns, exchanges and dolls visiting the Maplelea Spa:

619 Steven Court, Unit #6
Newmarket, ON
L3Y 6Z3 Canada

If you are mailing in your order, please send it to:

PO Box 93157
1111 Davis Drive
Newmarket, ON
L3Y 8K3 Canada

Download Printable Order Form

Maplelea Store

All Maplelea products are on display and available for purchase at our Newmarket Distribution Centre.

Please check back here before coming to the store as our open hours do change.

Note from Maplelea:
In order to protect our valued customers and staff amidst the growing concerns about the spread of the COVID-19 virus, we have made the decision to temporarily close our Maplelea Showroom to the public as of March 16th. This includes in-person shopping and order pick-ups. If you already have an order that is ready for pick up, please come to the showroom between 9am and 1pm, this week only (March 16-20). Our doors will be closed, but please call us at (905) 953-8131 when you arrive and one of our staff will retrieve your order and bring it to you.

If you are travelling from a distance and the above hours are not suitable, please email customerservice@maplelea.com and we may be able to open the showroom by appointment.


Phone lines are open 24 hours a day, 7 days a week for orders and information.

Distribution Centre and Maplelea Store

619 Steven Court, Unit #6
Newmarket, ON
L3Y 6Z3 Canada