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Our customers are important to us and we take great pride in offering excellent customer service. Please use the resources outlined below to reach us and we will be sure to respond in a timely manner.

Have questions or need help with your order?

There’s a good chance that our Frequently Asked Questions, Product Care & Spa and/or Shipping & Returns information pages will have the answer you’re looking for!



Phone lines are open 24 hours a day, 7 days a week for orders and information.

Maplelea Store

All Maplelea products are on display and available for purchase at our Newmarket Distribution Centre, 1145 Nicholson Road, Unit #3, Newmarket, ON.  Please enter at the rear of the building.

Monday to Friday 
9am – 4:30pm (EST) 

NEW! Extended Shopping and Pick-up hours at the Newmarket location are 
Fri., Dec. 7: 9am to 7pm
Sat. Dec. 8: Closed
Sun. Dec. 9: Closed
Mon. Dec. 10: 9am to 4:30pm
Tues. Dec. 11: 9am to 4:30pm
Wed. Dec. 12: 9am to 8pm
Thurs. Dec. 13: 9am to 8pm
Fri. Dec. 14: 9am to 8pm
Sat. Dec. 15: Closed
Sun. Dec. 16: Closed
Mon. Dec. 17: 9am to 4:30pm
Tues. Dec. 18: 9am to 4:30pm
Wed. Dec. 19: 9am to 8pm
Thurs. Dec. 20: 9am to 8pm
Friday, Dec. 21: 9am to 8pm
Sat. Dec. 22: Closed
Sun. Dec. 23: Closed
Mon. Dec. 24: Closed
Tues. Dec. 25: Closed
Wed. Dec. 26: Closed
Thurs. Dec. 27: 9am to 4:30pm
Fri. Dec. 28: 9am to 4:30pm
Sat. Dec. 29: Closed
Sun. Dec. 30: Closed
Mon. Dec. 31: Closed
Tues. Jan. 1: Closed
Wed. Jan. 2: 9am to 4:30pm
Thurs. Jan. 3: 9am to 4:30pm
Fri. Jan. 4: 9am to 4:30pm
Sat. Jan. 5: Closed
Sun. Jan. 6: Closed
Mon. to Fri. onwards: 9am to 4:30pm
Sat. to Sun. onwards: Closed

Mississauga Order Pick-Up location:
199 Longside Drive (near Hurontario) 
Mississauga, Ontario L5W 1Z9 

Note: The Mississauga pick-up location is now closing.  Orders previously designated to be picked up here will be available for pick up until Dec. 14.  There is no showroom or store at the Mississauga location.  It is a pick-up counter only.  

HOURS: Mon. to Fri., 9am to 4:30pm.  Closed permanently: Dec. 14, 2018 onwards.



To receive a response from a customer service specialist, please use the form below, ensuring that you include your order number in the comments section along with your message.

Customer service emails will be answered Monday to Friday, 9am to 5pm (EST).

Mailing Address

For general correspondence, returns, exchanges and dolls visiting the Maplelea Spa:

1145 Nicholson Rd, Unit #3
Newmarket, ON
L3Y 9C3  Canada

If you are mailing in your order, please send it to:

PO Box 93157
1111 Davis Drive
Newmarket, ON
L3Y 8K3 Canada

Download Printable Order Form