Our customers are important to us and we take great pride in offering excellent customer service. Please use the resources outlined below to reach us and we will be sure to respond in a timely manner.
Have questions or need help with your order?

There’s a good chance that our Frequently Asked Questions, Product Care & Spa and/or Shipping & Returns information pages will have the answer you’re looking for!

Get in touch. Anytime


To receive a response from a customer service specialist, please use the form below, ensuring that you include your order number in the comments section along with your message.

Customer service emails will be answered Monday to Friday, 9am to 5pm (EST).

Mailing Address

For general correspondence, returns, exchanges and dolls visiting the Maplelea Spa:

619 Steven Court, Unit #6
Newmarket, ON
L3Y 6Z3 Canada

If you are mailing in your order, please send it to:

PO Box 93157
1111 Davis Drive
Newmarket, ON
L3Y 8K3 Canada

Download Printable Order Form

Maplelea Store

All Maplelea products are on display and available for purchase at our Newmarket Distribution Centre.

Please check back here before coming to the store as our open hours do change.

Regular Hours:
Monday to Friday
9am to 1pm
Please note that we are closed Family Day Monday, February 17th.

If you are travelling from a distance and the above hours are not suitable, please email customerservice@maplelea.com and we may be able to open the showroom by appointment.


Phone lines are open 24 hours a day, 7 days a week for orders and information.

Distribution Centre and Maplelea Store

619 Steven Court, Unit #6
Newmarket, ON
L3Y 6Z3 Canada