Our customers are important to us and we take great pride in offering excellent customer service. Please use the resources outlined below to reach us and we will be sure to respond in a timely manner.
Have questions or need help with your order?

There’s a good chance that our Frequently Asked Questions, Product Care & Spa and/or Shipping & Returns information pages will have the answer you’re looking for!

Get in touch. Anytime.


To receive a response from a customer service specialist, please use the form below, ensuring that you include your order number in the comments section along with your message.

Customer service emails will be answered Monday to Friday, 9am to 5pm (EST).

Mailing Address

For general correspondence, returns, exchanges and dolls visiting the Maplelea Spa:

619 Steven Court, Unit #6
Newmarket, ON
L3Y 6Z3 Canada

Curbside Pickup

There is no in-person shopping, but we are more than happy to be offering curbside pick-ups!

Curbside Pickup Hours for the holidays are as follows:
Thursday, Dec. 21: 9-4
Friday, Dec. 22: 9-1
Saturday, Dec. 23: closed
Sunday, Dec. 24: closed
Monday, Dec. 25: closed
Tuesday, Dec. 26: closed
Wednesday, Dec. 27: 9-1
Thursday, Dec. 28: 9-1
Friday, Dec. 29: 9-1
Saturday, Dec. 30: closed
Sunday, Dec. 31, 2023: closed
Monday, Jan. 1: closed
Tuesday, January 2: 9-4.

Please note that in-person shopping is not available. All orders must be placed ahead of time.
Please wait for your email saying that your order is ready, then proceed to 619 Steven Court, Unit 6 in Newmarket, knock loudly on the front door, or call (905) 953-8131.

Your order will be handed to you at the door!

Phone lines are open 24 hours a day, 7 days a week for orders and information.