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Our customers are important to us and we take great pride in offering excellent customer service. Please use the resources outlined below to reach us and we will be sure to respond in a timely manner.

Have questions or need help with your order?

There’s a good chance that our Frequently Asked Questions, Product Care & Spa and/or Shipping & Returns information pages will have the answer you’re looking for!



Phone lines are open 24 hours a day, 7 days a week for orders and information.

Maplelea Store

All Maplelea products are on display and available for purchase at our Newmarket Distribution Centre, 1145 Nicholson Road, Unit #3, Newmarket, ON.  Please enter at the rear of the building.

Monday to Friday
9am – 4:30pm (EST)

(Closed on Statutory Holidays)



To receive a response from a customer service specialist, please use the form below, ensuring that you include your order number in the comments section along with your message.

Customer service emails will be answered Monday to Friday, 9am to 5pm (EST).

Mailing Address

For general correspondence, returns, exchanges and dolls visiting the Maplelea Spa:

1145 Nicholson Rd, Unit #3
Newmarket, ON
L3Y 9C3  Canada

If you are mailing in your order, please send it to:

PO Box 93157
1111 Davis Drive
Newmarket, ON
L3Y 8K3 Canada

Download Printable Order Form