Shipping & Returns

Orders are prepared to ship the next business day.

We are shipping by Canada Post and Fedex. Please note that Fedex cannot deliver to PO Box numbers. A street address must be used.

We offer various rates and levels of service from a Flat $9 rate for any order going anywhere in Canada, to overnight express service.

In order to protect our valued customers and staff amidst the growing concerns about the spread of the COVID-19 virus, we have made the decision to temporarily close our Maplelea Showroom to the public for in-person shopping. We are, however, offering curbside pick-ups. Please come to Maplelea at 619 Steven Court, Unit 6, Newmarket ON  L3Y 6Z3 at the Front Door, and please knock loudly or call 905-953-8131. Please wear a mask and your order will be handed out the door to you.  

Curbside Pick-Up is available Monday to Friday, 10am to 4:30pm.  (Closed on Holidays)

Our store is not open at this time.  In-person shopping is not available.  All orders must be placed ahead of time.  

Please check our "Contact Us" page for updated Open Hours, as they are updated. 

Standard Shipping with :

There is a flat fee of $9 for any size of order, anywhere in Canada.

As you go through the checkout process, you can choose from a variety of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code.

Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment. Estimated delivery times and costs for each shipping option is indicated at checkout.

International shipping is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order. Alternatively, our Customer Service team would be please to assist with the order process. You can reach them at customerservice@maplelea.com.

Taxes are charged according to the destination to which the order is being shipped:

• ON, MB addresses: 13% HST
• PEI addresses: 14% HST
• NS, NB, NF addresses: 15% HST
• BC addresses: 12% HST
• SK addresses: 10% HST
• QC addresses: 14.975% HST
• All other Canadian addresses: 5% GST
• International: No taxes are paid at the time of the order, however there may be local taxes or duties charged when you receive the package.

Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories are shipped in an environmentally friendly paper gift box. A few large items come packaged in functional protective corrugate packaging, including: the Wardrobe, Bed, Night Table, Table and Chairs, Canopy Frame, Kayak and Piccolo Stand.

For all orders we accept Visa and Mastercard. For mail-in orders we also accept Money Orders. (We do not accept personal cheques. Money orders can be purchased at banks and post offices.)

Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned and will be processed within three business days from when they are received by our office. Shipping charges are not refunded. 

When returning a product, please enclose the following information:

• Your name
• Your email address
• Order number
• Telephone number
• The reason for the return

Returns or exchanges are to be sent to:
Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
Canada
L3Y 6Z3

If you require any further assistance with your return, please contact us at: customerservice@maplelea.com.