Shipping & Returns

Orders are prepared to ship the next business day.

Shipping Methods

We are currently shipping by UPS and FedEx. Shipping by Canada Post has been suspended pending the elimination of their order backlog.  Please note that UPS and Fedex cannot deliver to PO Box numbers.  A street address must be used. 

We offer various rates and levels of service from a Flat $9 rate for any order going anywhere in Canada, to overnight express service.

Maplelea's Flat $9 Rate Fedex Express Saver delivers to most parts of Canada in 3 business days.

Pick Up your order in person in Newmarket, ON.

At check-out you can also select to pick up your order in Newmarket, ON.  There is no charge for pick-up orders.  Pick-up orders are ready by 11 am the next business day.  For example, if you place the order over the weekend, it will be ready by 11am on Monday morning.  Normal pick-up hours are Monday to Friday, 9am to 4:30pm.  

Seasonal Showroom 

All Maplelea products are on display at the Showroom at our Distribution Centre in Newmarket, ON. You can view the displays, place your order and we will pick and pack the order on the spot so that you can take it with you. Regular Hours are Monday to Friday, 9am to 4:30pm.  Closed on Statutory Holidays. 

Extended hours for Showroom Store at Newmarket:

Wednesday to Friday, Dec. 5 to 7, 2018.  Open to 9am to 7pm.  For extended hours after Dec. 7, please check back.

NEW! Extended Shopping and Pick-up hours at the Newmarket location are 
Fri., Dec. 7: 9am to 7pm
Sat. Dec. 8: Closed
Sun. Dec. 9: Closed
Mon. Dec. 10: 9am to 4:30pm
Tues. Dec. 11: 9am to 4:30pm
Wed. Dec. 12: 9am to 8pm
Thurs. Dec. 13: 9am to 8pm
Fri. Dec. 14: 9am to 8pm
Sat. Dec. 15: Closed
Sun. Dec. 16: Closed
Mon. Dec. 17: 9am to 4:30pm
Tues. Dec. 18: 9am to 4:30pm
Wed. Dec. 19: 9am to 8pm
Thurs. Dec. 20: 9am to 8pm
Friday, Dec. 21: 9am to 8pm
Sat. Dec. 22: Closed
Sun. Dec. 23: Closed
Mon. Dec. 24: Closed
Tues. Dec. 25: Closed
Wed. Dec. 26: Closed
Thurs. Dec. 27: 9am to 4:30pm
Fri. Dec. 28: 9am to 4:30pm
Sat. Dec. 29: Closed
Sun. Dec. 30: Closed
Mon. Dec. 31: Closed
Tues. Jan. 1: Closed
Wed. Jan. 2: 9am to 4:30pm
Thurs. Jan. 3: 9am to 4:30pm
Fri. Jan. 4: 9am to 4:30pm
Sat. Jan. 5: Closed
Sun. Jan. 6: Closed
Mon. to Friday onwards: 9am to 4:30pm
Sat. to Sunday onwards: Closed

Maplelea Distribution Centre and Showroom Store is located at:

1145 Nicholson Rd, Unit #3 (enter at rear of building)
Newmarket, ON
L3Y 9C3

Mississauga Pick-Up Location: This pick up location is now closing.  Any order previously designated for pick-up in Mississauga can be picked up there until Dec. 14, 2018.

Shipping Fees

Standard Shipping with :
There is a flat fee of $9 for any size of order, anywhere in Canada.  

Express Shipping

As you go through the checkout process, you can choose from a variety of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code. 

Shipping Times

Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment.  Estimated delivery times and costs for each shipping option is indicated at checkout.

International Shipping

International shipping is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order. Alternatively, our Customer Service team would be please to assist with the order process. You can reach them at customerservice@maplelea.com.

Taxes

Taxes are charged according to the destination to which the order is being shipped:

• ON, MB addresses: 13% HST
• PEI addresses: 14% HST
• NS, NB, NF addresses: 15% HST
• BC addresses: 12% HST
• SK addresses: 10% HST
• QC addresses: 14.975% HST
• All other Canadian addresses: 5% GST
• International: No taxes are paid at the time of the order, however there may be local taxes or duties charged when you receive the package.

Packaging

Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories are shipped in an environmentally friendly paper gift box. A few large items come packaged in functional protective corrugate packaging, including: the Wardrobe, Bed, Night Table, Table and Chairs, Canopy Frame, Kayak and Piccolo Stand.

Payment Methods

For all orders we accept Visa and Mastercard. For mail-in orders we also accept Money Orders. (We do not accept personal cheques. Money orders can be purchased at banks and post offices.)

Returns Policy

Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned. Shipping charges are not refunded.

When returning a product, please enclose the following information:

• Your name
• Order number
• Telephone number
• The reason for the return

Returns or exchanges are to be sent to:

Maplelea
1145 Nicholson Rd, Unit #3
Newmarket, ON
L3Y 9C3

Customer Service

For questions regarding products, returns & exchanges, to place an order, or request a shipping quote, please contact us.

For any other matters, you may contact our management office at:

Maplelea
PO Box 93157
1111 Davis Drive
Newmarket, ON
L3Y 8K3

We welcome all comments and suggestions.