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      Maplelea
      • Maplelea Girls
      • Maplelea&ME!
      • Doll Finder
      • Footwear
      • Bags & Glasses
      • Animal Friends
      • Our Canadian Fall
      • Outerwear
      • Oh Canada
      • Casual Outfits
      • Dressy Outfits
      • Sleepwear & Underthings
      • Sports & Dance
      • Furniture & Bedding
      • Play Sets
      • Heritage Outfits
      • Doll Care & Storage
      • Swimsuits & Beachwear
      • Travel Accessories
      • For Boy Dolls
      • Dress Alike
      • Dollie & Me
      • Replacement Parts
      • See All Collections

      Maplelea Girls with story journals tell Canada’s story.

      Maplelea Girls

      7 bright, active, caring girls, each with their own Canadian story to tell

      • New Maplelea Girls
      • Alexi
      • Brianne
      • Charlsea
      • Jenna
      • Léonie
      • Saila
      • Taryn

      Maplelea&ME!

      Choose your doll...
      create their story...
      personalize with accessories!

      Choose Your Maplelea&ME! doll

      Doll Finder

      Choose your doll by hair and eye colour

      Shop Doll Finder

      Create your own Maplelea&ME! character!

      • Maplelea Girls with story journals tell Canada’s story.

      • Maplelea Girls

        7 bright, active, caring girls, each with their own Canadian story to tell

      • New Maplelea Girls
        • Alexi
        • Brianne
        • Charlsea
        • Jenna
        • Léonie
        • Saila
        • Taryn
      • Maplelea&ME!

        Choose your doll...
        create their story...
        personalize with accessories!

      • Choose Your Maplelea&ME! doll

      • Doll Finder

        Choose your doll by hair and eye colour

      • Shop Doll Finder

      • Create your own Maplelea&ME! character!

      Get ready for an overnight adventure!

      Outfits

      • Outfits
      • Choose Outfits & Accessories By Doll
      • Casual Outfits
      • Dressy Outfits
      • Outerwear
      • Sleepwear & Underthings
      • Sports & Dance
      • Heritage Outfits

      Accessories

      • Accessories
      • Choose Outfits & Accessories By Doll
      • Footwear
      • Bags & Glasses
      • Furniture & Bedding
      • Animal Friends
      • Doll Care
      • Storage & Travel
      • Play Sets

      Boutiques

      • Boutiques
      • New!
      • Valentines Day
      • Sale!
      • Gift Cards
      • Our Canadian Winter
      • Dress Like Your Doll
      • Canadiana
      • Boy Dolls and Outfits
      • Fits the Maplelea Moose
      • Replacement Parts
      • Last Chance
      • Bundles

      This pop-up tent is perfect for camping in the backyard or the backcountry!

      • Get ready for an overnight adventure!

      • Outfits

      • Outfits
        • Choose Outfits & Accessories By Doll
        • Casual Outfits
        • Dressy Outfits
        • Outerwear
        • Sleepwear & Underthings
        • Sports & Dance
        • Heritage Outfits
      • Accessories

      • Accessories
        • Choose Outfits & Accessories By Doll
        • Footwear
        • Bags & Glasses
        • Furniture & Bedding
        • Animal Friends
        • Doll Care
        • Storage & Travel
        • Play Sets
      • Boutiques

      • Boutiques
        • New!
        • Valentines Day
        • Sale!
        • Gift Cards
        • Our Canadian Winter
        • Dress Like Your Doll
        • Canadiana
        • Boy Dolls and Outfits
        • Fits the Maplelea Moose
        • Replacement Parts
        • Last Chance
        • Bundles
      • This pop-up tent is perfect for camping in the backyard or the backcountry!

      Maplelea paper boxes are environmentally friendly and a delight to receive.

      About Us

      • About Us
      • Our Mission & Guarantee
      • Product Features
      • Our History
      • Letter from the President

      Customer Care

      • Customer Care
      • Frequently Asked Questions
      • Shipping & Returns
      • Product Care & Spa
      • Contact Us

      Blog

      • Blog
      • Fun With Friends - A Winter Story
      • Dad and The Boys Make Gingerbread - A Fan Photo Story
      • Battle of the Doll Companies
      • See All Blog Entries

      Send us your Maplelea photos to be featured here!

      • Maplelea paper boxes are environmentally friendly and a delight to receive.

      • About Us

      • About Us
        • Our Mission & Guarantee
        • Product Features
        • Our History
        • Letter from the President
      • Customer Care

      • Customer Care
        • Frequently Asked Questions
        • Shipping & Returns
        • Product Care & Spa
        • Contact Us
      • Blog

      • Blog
        • Fun With Friends - A Winter Story
        • Dad and The Boys Make Gingerbread - A Fan Photo Story
        • Battle of the Doll Companies
        • See All Blog Entries
      • Send us your Maplelea photos to be featured here!

      Shipping & Returns

      Home / Shipping & Returns

      Orders are prepared to ship the next business day.

      Shipping Methods

      We are shipping by Canada Post for orders within Canada.

      We offer various rates and levels of service from a Flat $9 rate for any order going anywhere in Canada, to overnight express service.

      Curbside Pick-Up is available by appointment — please email customerservice@maplelea.com to schedule your pick-up time.

      At your designated time, please come to Maplelea at 619 Steven Court, Unit 6, Newmarket ON  L3Y 6Z3, and please knock loudly or call 905-953-8131.

      Our store is not open at this time. In-person shopping is not available. All orders must be placed ahead of time.

      Shipping Fees
      Standard Shipping

      There is a flat fee of $9 for any size of order, anywhere in Canada.

      Express Shipping

      As you go through the checkout process, you can choose from a variety of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code.

      Shipping Times

      Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment. Estimated delivery times and costs for each shipping option is indicated at checkout.

      International Shipping

      International shipping is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order. Alternatively, our Customer Service team would be please to assist with the order process. You can reach them at customerservice@maplelea.com.

      Taxes

      Taxes are charged according to the destination to which the order is being shipped:

      • ON, MB addresses: 13% HST
      • PEI addresses: 14% HST
      • NS, NB, NF addresses: 15% HST
      • BC addresses: 12% HST
      • SK addresses: 10% HST
      • QC addresses: 14.975% HST
      • All other Canadian addresses: 5% GST
      • International: No taxes are paid at the time of the order, however there may be local taxes or duties charged when you receive the package.
      Packaging

      Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories are shipped in an environmentally friendly paper gift box. A few large items come packaged in functional protective corrugate packaging, including: the Wardrobe, Bed, Night Table, Table and Chairs, Canopy Frame, Kayak and Piccolo Stand.

      Payment Methods

      For all orders we accept Visa and Mastercard. For mail-in orders we also accept Money Orders. (We do not accept personal cheques. Money orders can be purchased at banks and post offices.)

      Returns Policy

      Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned and will be processed within three business days from when they are received by our office. Shipping charges are not refunded. 

      When returning a product, please enclose the following information:

      • Your name
      • Your email address
      • Order number
      • Telephone number
      • The reason for the return

      Returns or exchanges are to be sent to:
      Maplelea
      619 Steven Court, Unit 6
      Newmarket, Ontario
      Canada
      L3Y 6Z3

      If you require any further assistance with your return, please contact us at: customerservice@maplelea.com.

      Customer Service

      For questions regarding products, returns & exchanges, to place an order, or request a shipping quote, please contact us. 

      Contact Our Customer Service Team

      For any other matters, you may contact our management office at:

      Maplelea
      PO Box 93157
      1111 Davis Drive
      Newmarket, ON
      L3Y 8K3

      Email Our Management Team

      We welcome all comments and suggestions.


      Clara

      Luci

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