Shipping & Returns

Orders are prepared to ship the next business day.

Maplelea uses a variety of shipping methods.  Ones that are appropriate for your location will be shown at check-out.

We offer various rates and levels of service from a Flat discounted $9 rate for any order going anywhere in Canada or the USA, to 1-2 day express service. We also offer an international flat rate option—details below.

Fee for refused and returned orders: If a shipment is refused and returned to Maplelea after it has left our warehouse, a refund will be issued for the full value of the order excluding all shipping costs, including return shipping.

Please Note: For delivery addresses in the United States, U.S. customs duties and import fees may apply, in accordance with U.S. government regulations in place at the time of processing by U.S, customs. These charges are collected by the carrier prior to delivery.

Curbside Pick-Up is available from 9:00am to 4:00pm Monday to Friday. 

Once you are notified that your order is ready, please come to Maplelea at 619 Steven Court, Unit 6, Newmarket ON  L3Y 6Z3 Canada, and ring the bell or call 905-953-8131.

In-person shopping is not available. All orders must be placed ahead of time.

Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment. Estimated delivery times and costs for each shipping option is indicated at checkout.

In addition to the Canada Post International Shipping options we also have a $65 flat rate option to the UK and EU. The Europe & UK $65 Flat Rate takes approximately 12 to 30 business days depending on when your order was placed. Pickup for this flat rate option is once a week at the beginning of the week so orders must be received by Sunday midnight at 12:00 a.m EST. A telephone number is required to arrange the final pickup or delivery of your package.

For other international shipping methods, the cost is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order, unless you choose the $65 Flat Rate option.

Please note that unclaimed international parcels will not have the shipping costs for the original shipment or the return shipment included in the refund. 

Taxes are charged according to the destination to which the order is being shipped:

• ON, MB addresses: 13% HST
• PEI addresses: 14% HST
• NS, NB, NF addresses: 15% HST
• BC addresses: 12% HST
• SK addresses: 10% HST
• QC addresses: 14.975% HST
• All other Canadian addresses: 5% GST
• International: Sometimes taxes are paid at the time of the order and those will show on your invoice.  However, the more common situation is that if there are local taxes or duties to be paid, they will be charged when you receive the package.

Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories are shipped in an environmentally friendly paper gift box. A few large items come packaged in functional protective corrugate packaging, including: the Table, Chairs, & Kayak, or cello/plastic bags, such as Bedding and the Tent.

For all orders we accept Visa, Mastercard and SHOP. For mail-in orders we also accept Money Orders. (We do not accept personal cheques. Money orders can be purchased at banks and post offices.) Other payment options may be available to you at check-out, depending upon your billing address.

Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned and will be processed within three business days from when they are received by our office. Shipping charges are not refunded. 

When returning a product, please enclose the following information:

• Your name
• Your email address
• Order number
• Telephone number
• The reason for the return

Returns or exchanges are to be sent to:
Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
Canada
L3Y 6Z3

If you require any further assistance with your return, please contact us at: customerservice@maplelea.com