Frequently asked questions

At Maplelea, we use a secure, passwordless login system — so there's no password to change or remember!

Here's how signing in works:

• 1. Go to the account icon on our website
• 2. Enter your email address
• 3. We'll send you a one-time verification code
• 4. Enter the code to sign in instantly

This method is more secure than a traditional password and means you'll never get locked out.

What if I want to update my email address?

Please contact us and we'll update your account email for you.

I'm not receiving the sign-in code — what should I do?

• 1. Check your spam or junk folder
• 2. Make sure you're entering the email address associated with your Maplelea account
• 3. If you still have trouble, contact us and we'll help you access your account

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and Maplelea Gift Cards. For mail-in orders we also accept Money Orders. We do not accept personal cheques. Additional payment options may appear at checkout depending on your billing address.

Yes! Maplelea gift cards are available digitally in the following denominations: $10, $20, $25, $50, $100, and $150. Gift cards are available in both CAD and USD, delivered by email, and redeemed at checkout.

No. We do not currently offer buy now, pay later or installment payment options.

Yes. You can apply both a promotional code and store credit to the same order at checkout.

If you are browsing from the USA, prices are shown in US dollars. For Canada and all other countries, prices are shown in Canadian dollars. The USD price shifts slightly as the exchange rate changes. All prices display either CAD or USD to confirm which currency you are viewing.

Yes — for up to one hour after placing your order. Through the customer portal, you can update your shipping address, add or remove items, and change sizes or colours. After the one-hour window, or once fulfilment has begun, changes can no longer be made through the portal. For any other changes or a full cancellation, please contact us directly or call 1-800-668-4339.

Store credit is issued in the same currency used at checkout. Promotions advertised in CAD are converted to the equivalent value for customers who purchase in USD or other currencies, based on the exchange rate at the time of the promotion. For example, a $150 CAD promotional credit is issued as approximately $110 USD for customers who checked out in USD. Store credit has no cash value and cannot be exchanged or refunded.

For full details on how your Black Friday Bonus Credit is earned, calculated, and applied in January, please visit our Black Friday Bonus Event page.

Yes, we ship to all Canadian addresses including Nunavut, Northwest Territories, Yukon, and other remote and northern regions. However, because freight costs to these communities can be significantly higher than standard Canadian rates — often due to air transport requirements — our free shipping offer may not apply.

If your order is shipping to a remote postal code, we will contact you before shipping to discuss your options and confirm any additional charges. We will never ship your order and send you an unexpected bill — you will always hear from us first.

All US orders are shipped DDP (Delivered Duty Paid) — duties and taxes are fully covered at checkout, with no surprise charges on delivery.

• $0 – $59.99 USD — $24.00 USD
• $60 – $109.99 USD — $16.00 USD standard rate
• $110 – $249.99 USD — $22.00 USD standard rate
• $250 USD and above — Free shipping
• Oversized items (any order value) — $35.00 USD (excluded from free shipping)

Yes, we ship to most countries around the world. Flat-rate options are available for the UK and EU; for all other destinations, shipping costs are calculated at checkout based on order size and destination. Please note that free shipping is not available on any international order, and all applicable import duties, taxes, and customs charges are the responsibility of the recipient.

US customers: No. All US orders are shipped DDP (Delivered Duty Paid). We cover all customs, duties, and import taxes at checkout. You will see your final total before you pay — no surprise bills or extra charges at the door.

International customers: Applicable import duties, taxes, and customs charges are the responsibility of the recipient, as these are determined by your local customs authority. We recommend checking with your local customs office before ordering.

Import duties and taxes: Orders shipped to the UK may be subject to UK customs charges. As a general guide, orders valued above £135 GBP are typically subject to UK import VAT (currently 20%) and potentially customs duty depending on the product. These charges are assessed by UK Border Force upon arrival and are the responsibility of the customer. They will usually contact you directly to collect any applicable fees before delivery.

We recommend checking with HMRC or using an online import duty calculator before placing your order to estimate any charges specific to your order value.

Canada: Orders ship throughout the week from our Ontario warehouse. Estimated delivery is typically 3–5 business days, though this may be longer during peak periods or winter months.

United States: US orders ship once per week on Wednesdays. This allows us to consolidate shipments and ensure duties are fully paid in advance. Estimated delivery times are shown at checkout.

International (UK/EU flat rate): Approximately 12–30 business days depending on when your order was placed.

During winter months, delivery may take longer than estimated due to carrier volume and weather. Please order early during the holiday season.

Standard flat rate shipping:

Standard flat rate shipping:Orders under $110 USD — $16 USD
Orders $110–$249.99 USD — $22 USD
Orders over $250 USD — Free

US orders are shipped across the border and delivered via USPS. Delivery to most US destinations typically takes 12–14 business days once dispatched. Please allow 1–2 business days for processing and packing before your order ships.

For customers who need their order more quickly, express shipping options may be available at checkout.

Yes! Curbside pickup is available Monday to Friday, 9:00 am to 4:00 pm at our Newmarket, ON warehouse: 619 Steven Court, Unit 6, Newmarket, ON L3Y 6Z3. Ring the bell or call 905-953-8131 when you arrive. Orders placed for local pickup cannot be held, combined with other orders, or later converted to a shipment.

We are always happy to fulfill orders for schools, libraries, childcare centres, and other organizations. Most orders qualify for our standard shipping program. However, large orders or those shipping to remote locations may require individual freight quotes and could be subject to additional shipping charges.

If you are placing a large order or would like a shipping quote before purchasing, please contact us at customerservice@maplelea.com or call 1-800-668-4339 and we will be happy to help.3Y 6Z3. Ring the bell or call 905-953-8131 when you arrive. Orders placed for local pickup cannot be held, combined with other orders, or later converted to a shipment.

Maplelea dolls make exceptional gifts for children ages 6 to 12+. Each doll arrives in a beautiful keepsake presentation box that is ready for gift-giving — no extra wrapping required. The box is designed to be kept and reused as storage for the doll and her accessories. Most accessories are shipped in environmentally friendly paper gift boxes.

Yes! Maplelea gift cards are available digitally in the following denominations: $10, $20, $25, $50, $100, and $150. Gift cards are available in both CAD and USD, delivered by email, and redeemed at checkout.

We do not offer gift wrapping as a service. However, Maplelea gift bags are available for purchase and make a lovely way to present a doll or outfit. Our dolls also arrive in a beautiful keepsake presentation box that is perfectly suited for gift-giving on its own.

Our keepsake boxes are specially designed as part of the complete Maplelea doll experience and are not available for individual purchase at this time.

Each doll arrives beautifully presented in her own keepsake box, which is part of what makes it such a special gift right from the moment it arrives.

Looking for gift packaging?
We do offer 6 Maplelea Blue Gift Bags — Set of 6 Small Bags, perfect for outfits and shoes.

If you have any other questions we are always happy to help!

Maplelea dolls start at approximately $115 USD / $140 CAD. Prices for outfits and accessories vary. All prices are shown in the currency of your location — CAD for Canada and most countries, USD if you are browsing from the United States.

Maplelea dolls, story journals, and accessories are designed for children ages 6 to 12+. They are tested to be safe for children 3 years and up. Maplelea dolls and accessories should never be given to children under three due to the choking hazard of small parts. Due to the exceptional quality of our products, Maplelea is also eagerly sought by doll collectors of all ages around the world.

Each Maplelea Girl represents a distinct region and heritage of Canada:

• Brianne — Manitoba; family of Ukrainian heritage
• Jenna — Nova Scotia; Scottish and German heritage
• Léonie — Quebec; French, with a little Native and Irish heritage
• Saila — Nunavut; proud of her Inuit heritage
• Charlsea — Gulf Islands, BC; her father immigrated from England
• Maplelea&ME! — you create the character and heritage yourself

The Maplelea&ME! collection offers a wide selection of dolls with different hair, skin, and eye colours and a variety of face moulds, perfect for creating a character that reflects your own family's story, or a completely original character from your imagination.

Each doll comes with a starter outfit and a blank journal full of questions, prompts, and blanks to help bring the character to life. New dolls are introduced each year as others are retired, so the collection is always evolving.

All Maplelea outfits fit all Maplelea dolls. They also fit most other 43–46 cm (17"–18") hard and soft body play dolls, such as Our Generation, Journey Girls, and American Girl dolls.

Boy dolls: Yes — boy dolls are available in the Maplelea&ME! collection. We also offer a wide range of gender-neutral outfits and accessories suitable for 18″ boy dolls, including karate, hockey, soccer, pets, bedding, tent sets, and many more.

Matching kids' clothing: Yes — children can dress just like their Maplelea doll with our matching line of pyjamas, slippers, T-shirts, and hoodies in children's sizes. Size charts are available on each product page.

Nukilik and Nanuq: our beloved Maplelea husky dogs are currently out of stock and we know just how popular they are! We don't have a confirmed restock date to share right now, and we want to make sure we give you accurate information rather than an estimate that could change.

The best way to be the first to know when they're back is to visit the product page on Nukilik and Nanuq and click "Notify Me When Available." Enter your email address and you'll receive an automatic notification the moment they're back in stock — no need to keep checking back.

We truly appreciate your patience and your love for these special pups!

We are a 100% Canadian-owned and operated company. Development, design, sculpting, writing, illustration, shipping, and customer service are all done in Canada. We have also arranged for some products to be made by Canadian suppliers — for example, Inuit craftspeople in Nunavut make Saila's Amazing Amauti, and a family business in Ontario makes our doll-size Muskoka Chairs and Wooden Toboggans. While all products are designed in Canada, many are manufactured at highly qualified, socially responsible factories around the world.

Maplelea products meet or exceed all relevant Canadian and American safety standards. Our products are tested at every stage — design, pre-production, production, post-production, and again on arrival at our warehouse. We conform to:

• ASTM certification — the international safety standard for toys
• Canadian Hazardous Products Act
• Health Canada's Safety Requirements for Children's Toys
• US Consumer Product Safety Commission (CPSC) Regulations for Toys

Products are designed for ages 6+ and tested safe for ages 3+. Maplelea products are not suitable for children under three due to choking hazards from small parts.

Our dolls and accessories have been widely praised as the highest quality available in the 18" doll market. We put considerable detail into our products — linings, belt loops, real pockets, detailed embellishments, decorative stitching, finished seams, and more. We use superior materials and partner only with factories that are highly qualified, reliable, and socially responsible.

Yes. If you are dissatisfied with an item due to a manufacturing defect, we will gladly replace or repair it at no charge. Please contact customerservice@maplelea.com.

Yes. All Maplelea products and journal pages are completely bilingual in English and French. Saila's journal goes a step further — it is tri-lingual in English, French, and Inuktitut.

There is a backstamp on the doll's neck with information about the doll's history. An embossed numeric code indicates the year that mould was first used, and printed in brown ink is the generation code.

For full care instructions — including hair care, cleaning, and storage tips — please visit our Care Instructions page.

Key tips: surface wash the doll's head, arms, and legs with warm water and gentle soap; do not immerse in water; hand wash clothing in cool water and lay flat to dry; store dolls undressed or in light-coloured outfits; never use heat on doll hair.

If misfortune has befallen your Maplelea doll, we recommend a trip to the Maplelea Spa. Your doll will be returned looking and feeling great, wearing a comfy spa gown and matching slippers, accompanied by new pages for her journal. The spa fee is $95.

Please note that this is a doll replacement service — we cannot repair your original doll; you will receive a new doll in return. We can accommodate all Maplelea Girl dolls and some Maplelea&ME! dolls. If you have a Maplelea&ME! doll, please email customerservice@maplelea.com with the doll's SKU number (found on the seam label, starting with the letter K) before sending her in, to confirm a replacement is available.

Based on the knowledge that toys and books can be powerful educational tools, Maplelea was created to enlighten and entertain children. Our mission is to make a difference in the lives of Canadian kids by providing age-appropriate dolls and activity products that promote creative play and healthy, active lifestyles, while fostering a love and interest in Canadian culture, heritage, and geography. Our dolls and products are meant to be both an inspiration to, and a reflection of, Canadian kids from coast to coast to coast.

No. By selling directly to consumers we can keep our prices as low as possible. Products can be ordered online or by calling 1-800-668-4339, and can be shipped or picked up at our office/warehouse: 619 Steven Ct, Unit 6, Newmarket, ON L3Y 6Z3.

No. Maplelea is a completely independent, Canadian-owned and operated company based in Newmarket, ON. The founder and owner is Kathryn Gallagher Morton. Maplelea is also the Canadian distributor for Ruby Red Dolls (rubyreddollscanada.com).

Yes! Recent recognition includes:

• 2026 Purolator True North Small Business Award — granted for helping "make Canada Strong"
• 2016 Canadian Boating Safety Award, Canadian Safe Boating Council
• 2016 Canada's 500 Fastest Growing Companies, Canadian Business magazine
• 2015 & 2014 W100: Canada's Top 100 Female Entrepreneurs, Chatelaine magazine
• 2012 Best Pick: New Products, Dr. Toy (for Saila)
• 2012 Children's Choice Award, Canadian Toy Testing Association (for Saila)