Maplelea uses a variety of shipping methods depending on your location and the items in your order. The shipping options available for your order will be displayed at checkout.
Canada
Shipping rates are based on the value of your order:
- Orders up to $129.99 CAD: $14 CAD
- Orders from $130.00–$199.99 CAD: $20 CAD
- Orders $200 CAD and over: FREE SHIPPING
Some products that ship separately from our regular warehouse inventory may have shipping included in their price. The applicable shipping rate will always be shown at checkout.
Catalogue Orders
Our Maplelea catalogue is available to order on its own within Canada for a $5 CAD shipping charge.
Because mailing and postage costs have increased significantly, this small charge helps us cover the cost of sending your catalogue. However, we want your catalogue to remain essentially free, so when you order one, we will automatically issue you a $5 Maplelea store credit to use toward your next purchase.
The $5 credit will be added to your customer account after your catalogue order is processed.
When a catalogue is included with a regular merchandise order, there is no additional catalogue shipping charge. A limit of two catalogues applies per order. If you require additional catalogues, please contact our Customer Service team.
United States
Shipping rates for the continental United States are based on the value of your order:
- Orders up to $109.99 USD: $16 USD
- Orders from $110.00–$249.99 USD: $22 USD
- Orders $250 USD and over: FREE SHIPPING
Shipping options and estimated delivery times will be displayed at checkout.
How are duties and import taxes handled for U.S. orders?
For orders shipped to the United States, applicable customs duties and import taxes are handled at checkout.
Our U.S. orders are shipped DDP (Delivered Duty Paid). This means applicable duties and import taxes are collected as part of your purchase so that you can see your total cost before completing your order, rather than receiving an unexpected customs bill upon delivery.
U.S. orders are currently dispatched from Canada once per week, on Wednesdays, allowing us to consolidate shipments and ensure the required customs documentation and duties are processed in advance.
What about shipping to Remote & Northern Canada?
Our free shipping offer applies to standard service areas within Canada.
Deliveries to remote, northern, fly-in or limited-access locations may be subject to additional shipping charges because of carrier surcharges and air transportation costs. This may include certain postal codes in Nunavut, Northwest Territories, Yukon, northern Manitoba, northern Ontario, northern Quebec, Labrador and other remote regions.
If additional shipping charges apply to your order, we will contact you before shipment to explain the cost and obtain your approval.
We will never ship your order and then send you an unexpected bill for additional freight charges.
Maplelea ships to many international destinations.
Available shipping services, prices and estimated delivery times are displayed at checkout based on your destination and the contents of your order. We offer DHL and FedEx for our international customers.
European Union
Our current shipping rates to EU destinations are based on shipment weight:
- Up to 500 g: $65 CAD
- 501 g–2 kg: $85 CAD
- 2.001–4 kg: $115 CAD
- 4.001–8 kg: $145 CAD
The applicable rate will be calculated automatically at checkout.
United Kingdom & Other International Destinations
Shipping to the United Kingdom and other available international destinations is calculated at checkout.
Rates vary according to the destination, shipment size and available carrier services. The shipping options, costs and estimated delivery times available for your order will be displayed before payment.
How are international duties and taxes handled?
Our U.S., EU, UK and supported international orders are shipped DDP (Delivered Duty Paid) where indicated at checkout.
This means applicable customs duties and import taxes are calculated and collected as part of checkout, allowing you to see the applicable charges before completing your purchase and helping to avoid unexpected duty or tax bills upon delivery.
How long will my order take to arrive?
Estimated delivery times for the available shipping options are displayed at checkout.
Please remember that delivery times are estimates and can be affected by carrier volumes, customs processing, severe weather and other circumstances outside Maplelea's control.
During the busy holiday season and Canadian winter months, we strongly recommend ordering as early as possible.
What happens if my shipment is refused or cannot be delivered?
Please carefully check your shipping address before completing your order.
If a shipment is refused, cannot be delivered because of an incorrect or incomplete address, or is returned to Maplelea after leaving our warehouse, the merchandise value will be refunded once the shipment has been returned to us, minus the original shipping costs.
Original shipping charges and return shipping costs are non-refundable.
For Canadian orders, a subsidized return rate may be available. For U.S. and international shipments, actual return freight costs may be deducted from the refund. International return shipping can be expensive and, in some circumstances, may exceed the value of the merchandise being returned.
When can I pick up my order?
In-person pickup is available from 9:00 a.m. to 4:00 p.m., Monday to Friday.
Extended hours and holiday schedule changes are listed on our Contact Us page and Google business listing.
Orders placed for local pickup cannot be held, combined with future orders, or subsequently changed to shipping.
Where do I pick up my order?
Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
L3Y 6Z3
Canada
Please ring the bell or call 905-953-8131 when you arrive.
Our location is our office and warehouse rather than a traditional retail store, although we do have a few dolls on display!
We kindly ask that all orders be placed online in advance. If you would like help choosing a doll, outfit or accessory before ordering, please call us at 905-953-8131 and we will be happy to help.
How are taxes calculated?
Canadian taxes are charged according to the destination of the order and the applicable federal and provincial tax requirements.
For international orders, applicable taxes and duties may be calculated and collected at checkout depending on the destination and shipping service.
The applicable taxes and charges will be shown during checkout before you complete your purchase.
How will my Maplelea order be packaged?
Our dolls come in beautiful keepsake presentation boxes suitable for gift-giving.
Most accessories are packaged in environmentally friendly paper gift boxes.
Some larger or unusually shaped products require functional protective corrugated packaging or protective bags to ensure they arrive safely.
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Additional local payment methods may be available depending on your country and will be displayed at checkout.
How does store credit work for U.S. and international customers?
Store credit is issued in the same currency used at checkout.
When a promotion is advertised in Canadian dollars (CAD), the promotional value may be converted to an equivalent value for customers purchasing in USD or another supported currency.
For example, a $150 CAD promotional credit may be issued as approximately $110 USD to a customer who checked out in USD. The exact converted value may vary according to the applicable exchange rate.
Store credit has no cash value and cannot be exchanged for cash or refunded.
Can I return or exchange a doll or accessory?
Products that are unopened, unused and have not been played with may be returned or exchanged, unless the product was specifically identified as Final Sale at the time of purchase.
Refunds are issued for the purchase price of eligible returned merchandise and are normally processed within three business days after the return is received by our office.
Original shipping charges are non-refundable.
What information should I include with my return?
- Your name
- Email address
- Order number
- Telephone number
- Reason for the return
Where should I send my return?
Maplelea
619 Steven Court, Unit 6
Newmarket, Ontario
Canada
L3Y 6Z3
Our apparel items are made to order especially for you once your order is placed.
How long does apparel take to ship?
Please allow approximately 12–14 business days for production and shipping of adult, children's and toddler apparel.
If all sizes or products in your order are not available at the same production location, items may arrive in separate packages.
Can I return or exchange apparel?
Because these products are custom-produced, we are unable to accept returns or exchanges due to:
- Ordering the wrong size
- Ordering the wrong colour
- Change of mind
- Buyer's remorse
Please review the sizing information carefully before ordering.
What if my apparel arrives damaged, misprinted or defective?
If your apparel arrives damaged, misprinted, defective or incorrectly manufactured, please contact us within 14 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will work with our production partner to arrange an appropriate replacement or refund.
What if I receive the wrong apparel item?
If you receive an item different from the one you ordered, please contact us within 14 days of delivery and we will arrange a replacement where appropriate.
What if my apparel package is lost?
If tracking indicates that your package has not been delivered, please contact us so that we can investigate with the carrier and our fulfillment partner.
How do I choose the correct apparel size?
Sizing charts are provided for our apparel products.
Because each item is made to order, we cannot accept returns or exchanges for sizing issues. We strongly recommend comparing the measurements on the applicable sizing chart before placing your order.
You can edit your order through the customer portal for up to 15 minutes after purchase.
In the customer portal, you can:
- Update your shipping address
How do I access the customer portal?
After placing your order, you'll receive a confirmation email with a link to your customer portal. Simply click the link to view your order and make changes.
You can also log into your Maplelea account and access your order from there.
Can I cancel my order in the customer portal?
Once fulfilment starts, changes can no longer be made. At that point, the order is being packed and prepared for shipping.
At this time, full order cancellations must be handled by our team. Please contact us if you need to cancel.
When you make changes in the customer portal, your order will update automatically and you'll receive an updated confirmation email.
Orders are prepared to ship the next business day.
If you require any further assistance with your return, please contact us at: customerservice@maplelea.com
