Shipping and Returns
Orders are prepared to ship the next business day.
We ship your parcels by Canada Post or FedEx. Packages will be delivered to the shipping address specified at the time of order. We offer Canada Post Expedited, Xpresspost™ and Priority, in addition to FedEx Ground, 2DayTM and Priority Overnight services.
Order pick-ups at our Newmarket, ON Fulfillment Centre
If you would like to pick up your order at our Newmarket, ON fulfillment centre, place it online or by phone and we will notify you by email when the order is ready for pick-up.
Our holiday hours for pick-up are:
Monday to Friday: 9am to 5pm
Please note: Our fulfillment centre is NOT a retail shop/store. Your order must be placed online or by phone the day before so that we are able to have it ready for you to pick up.
Maplelea Fulfillment Centre
1145 Nicholson Road, Unit #3 (at rear of building)
Standard Shipping with Canada Post Expedited: There is a flat fee of $9 for any size of order, anywhere in Canada.
For faster delivery, we offer Canada Post Xpresspost™, Canada Post Priority and FedEx Priority Overnight services. As you go through the checkout process, you can chose from a selection of shipping methods, each showing associated costs and approximate delivery times based on the size of your order and destination postal code.
Please remember that during winter months delivery may take longer than estimated due to volume and inclement weather. Please order as early as possible to avoid disappointment.
The approximate shipping times (outside of the holiday period) for in-stock items, when using standard shipping (Canada Post Expedited) is:
• 2-3 days in the Greater Toronto Area (GTA)
• 2-5 days in Southwestern Ontario
• 4-9 days to other major Canadian cities
• Up to 3 weeks for remote areas
Selecting Canada Post Xpresspost™ or Priority, or FedEx will reduce the above delivery times.
For a more precise estimate of the shipping time to your postal code, please initiate an order and a precise estimated arrival date will be provided before you complete your order.
International shipping is based on the size of the order and the destination postal code. A shipping cost will be displayed before you submit the order. Alternatively, our Customer Service team would be please to assist with the order process. You can reach them at 1-800-668-4339.
Taxes are charged according to the destination to which the order is being shipped:
• ON, MB addresses: 13% HST
• PEI addresses: 14% HST
• NS, NB, NF addresses: 15% HST
• BC addresses: 12% HST
• SK addresses: 10% HST
• QC addresses: 14.975% HST
• All other Canadian addresses: 5% GST
• International: No taxes are paid at the time of the order, however there may be local taxes or duties charged when you receive the package.
Our dolls come in a beautiful, keepsake presentation box suitable for gift-giving. Most accessories are shipped in an environmentally friendly paper gift box.
For all orders we accept Visa and Mastercard. For mail-in orders we also accept Money Orders. (We do not accept personal cheques. Money orders can be purchased at banks and post offices.)
Products that have been unopened and not played with may be returned or exchanged. Refunds are issued for the purchase price of the items returned. Shipping charges are not refunded.
When returning a product, please enclose the following information:
• Your name
• Order number
• Telephone number
• The reason for the return
Returns or exchanges are to be sent to :
Maplelea 1145 Nicholson Rd. Unit #3
For shipping information, please refer to the top of this page. Please note that returns or exchanges can also be facilitated at the Maplelea Seasonal Store in the Yorkdale Shopping Centre (irrespective of whether it was purchased on our website or at the store.)
For questions regarding products, returns & exchanges, to place an order, or request a shipping quote, please contact us by e-mail at firstname.lastname@example.org, or by phone at 1-800-668-4339. For any other matters, you may contact our management office at:
P.O. Box 93157
1111 Davis Drive
L3Y 8K3 Canada
We welcome all comments and suggestions.